Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. "I don't know how to say it, but it's pissing me off, because it's not okay. For the health and comfort of all of our guests, we do not allow any pets into the lodge. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Can we bring our own puddle jumpers/life jacket? However, you can arrive as early as 1:00 p.m. to begin using the water park. This most recent visit we had kids ages 17, 16, 13, and 7. Bonus Deals can be added before redeeming points. It refunded many customers, but some fell through the cracks. Larger items, such as luggage, will need to be kept in your room or vehicle. The pizza from the other restaurant was good. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. YouTubes privacy policy is available here and YouTubes terms of service is available here. Towels are provided for your family in the water park as well as bathing towels in your suite. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. Casts are allowed in the water park. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. Besides water park admission, what other uses does my RFID wristband have? The resort will close on Sunday, March 15 at 2 p.m. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The 414-room resort will open its doors to the public on Aug. 24 with . Tripadvisor performs checks on reviews. Uno de los miembros en mi grupo tiene alergias. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. The place is way overpriced. There are lockers, showers, and changing areas available for your use in the water park. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Learn More About Great Wolf Resort's Privacy Policy. more. To find more, please read our Privacy Policy and Cookie Policy. Accessible suites are labeled as such and marked by an accessible icon within the booking process. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. Can I bring food or beverages from home or an outside restaurant into the water park? We can offer a variety of options to meet your needs! Hope they are proud. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . Points can only be redeemed at our U.S. lodges. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Bonus Deals can only be used on bookings directly through greatwolf.com. Having now seen them (but not rented), we would NOT rent one in the future. . I took the kids again in Sept 2020, after lock down began. Stop by the front desk to let us know you're here and pick up your water park wrist bands. The room mostly seemed clean with just a bit of dust around the bunk beds. Can I add Bonus Deals on top of point redemption? Internet access is included in the resort fee. February 19, 2021 / 8:00 AM On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. Its as awful as it sounds and theres no way to avoid it. Resort officials say they will offer full refunds to all guests. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Wired access is also available at our lodge within our conference function space. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). Please do not use or loiter around the RV during your stay. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". Make great memories with your kids . We stayed as a family of 4 on a Friday night 5/2022. Please be advised that if the crib is not returned upon check out there is a replacement charge. I will never spend money here and encourage others not to.More. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. ", First published on February 19, 2021 / 8:00 AM. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. All about Great Wolf Lodge in Gurnee in recent weeks. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. We welcome guests with special dietary needs. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. The kids had a fun, albeit an expensive weekend ($600+/night). Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Points are earned on qualifying stays of twonights or more. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . Are self-service laundry facilities available in the resort? In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. What do I do? If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Great Wolf Lodge does allow RV parking as long as you are a registered guest. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Safes are available in each suite that may be used to lock up your valuables. An amazing staff at check-in and very helpful with any questions you have. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. Please allow up to 5 business days for points to post in your account. I appreciate that it kept us all active. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. I booked a stay over 60 days in advance as part of a running promotion. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Manage your expectations and youll have a great time, Very Good - Here are Some Helpful Tips for Newbies. They did nothing to clean the feces or to make it a safe clean place for kids. Room check-in does not begin until 4:00 p.m. or as your room becomes available. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. However, you are welcome to play in the water park as early as 1 p.m. Please be advised that dates are restricted and based upon availability. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . The room was okay, but we didn't spend much time in the room anyways. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . If the cardholder is not going to be present at check-in, a credit card authorization form is required. The day before your arrival you will receive an email invitation to complete your online check-in. She cancelled the reservation and issued my refund. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. For information on water park hours, please view our Indoor Water Parkpage. See the official terms and conditions for details on requirements and exclusions. Cabanas are available to rent daily for your family's comfort and convenience in the water park. You are subject to the best available rate on these new dates. Visit greatwolf.com and log into your account to see Bonus Deals. The following day the park was just as filthy. Please note that inflatable toys are not allowed in the water park. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. How can I use my points on a room booking? Cookie Settings/Do Not Sell My Personal Information. Answer 1 of 11: Hi fellow US travelers! This is the version of our website addressed to speakers of English in the United States. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Bonus Deals are tailored to individuals. Why not buy 3? If we didnt drive do long to get there we would have left. They then had to postpone until February, which then got postponed again. 2023 CBS Broadcasting Inc. All Rights Reserved. Carpets are old and dirty. Suitable swimwear is required for personal safety. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. The resort will close starting on Sunday with plans to reopen on April 2. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. The splash zone was good for the youngest. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. I have brought my kids to this location many times in the past and they love it. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. $100 does not go far at all. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. My takeaway? Our retail stores have swim diapers available for a nominal fee. Or simply let your recipient decide how to use the denomination you select. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. This lead to congestion and long lines in the other half of the park that was still open. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. This is customer service at its best. Members during this period canceling their vacations that may be used on the leaderboard accessible,! 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