Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. They also worked in several households & everyone said the lads are made for the job, Horrors. Write a review Sign in. Will continue to go with Parker & Sons for all my A/C needs. Their employees should put on face mask when entering someone house. page 5. Parker and Sons consumer reviews, complaints, customer service. They did some plumbing and electrical work. -$19 Base Pay -Flexible Location -Breaks on chosen time. No refund received yet. How is it possible the install quote increased by almost 4x? Im on disability, with issues from Leukemia and type 1 diabetes! That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Parker and Sons schedules "emergencies" as part of their daily schedule. As for the quote to fix; $3400 for a 25ft electrical run seems too high. I have a large so I needed two new AC units. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! I will not use them in the future if I need another new unit. Heating. Interactions with customer service as wells as the techs on site have always been easy and helpful. Hi Stan. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. always great and friendly service. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. - could be paid more We could Not be happier and recommend them highly. Parker and Sons are thieves!! $673.54 is what I am owed and I want them to refund me for no services rendered . , Plumbing or electrical make your first call to Parker And Sons. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A Note From Our President Regarding COVID-19. They did a good job. I told my boss and she told upper management but they got mad at us. Reporter441233 Sign in to contact user. Thank you so much Jan for the great review for Andrew. Everything was repaired and I am thrilled that I called the right company. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Great service. This rating has decreased by -3% over the last 12 months. Why was replacing the coil not recommended? Find out more about salaries and benefits at Parker & Sons. They never stick to things - they make changes too much. Why didn't the salesman offer a discount coupon if it was available? I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. -$19 Base Pay -Flexible Location -Breaks on chosen time. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Neither have returned my calls.It will be in upper 30s tonight. We received an estimate to install an Aquasauna system to replace our water softener. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Replace water softener with Aquasauna water filtration system. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Have an after-hours emergency? Dominate search results. The department is basically understaffed. They are curious and clean up when finished. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Yes, Parker & Sons offers emergency services. The salesmen said we would need a 3.5 ton A/C. Very expensive, but nice units. They said they'd refund $1700, and then perhaps my review would become more positive. He also tried to sell me a $500 repair to replace the relay switch that costs $50. Challenging to get quality leads and minimal commissions. Justin was so nice and professional. He was absolutely correct. We use dedicated people and clever technology to safeguard our platform. BBB Business Profiles may not be reproduced for sales or promotional purposes. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. We feel like he really took advantage of us! There is NO way the actual install times takes four times as long. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Doesn't matter if you have install or not She sent me her invoice. I asked the technician if I could use the coupon and was told to contact the main number. Ive been using them for almost 9 years now and they are very trustworthy. Installation required creating a plumbing loop since this house was not built with one. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Parker & Sons is amazing. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. The quote was for $669, which was verbal, never provided in writing. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. They fixed both in 15 minutes for under $100! Cons Challenging to get quality leads and minimal commissions. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. 3d From the hourly and the bonus structure. This profile is powered by Birdeye. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Tech showed up 4pm on 12/18/2022. They were able to come out SAME DAY and get our AC back up and running. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. I may have not been presented other billing options. So many - HR department works so closely with everyone else that nothing is confidential. Absolutely phenomenal. - hours vary a lot Learn more about Birdeye. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Offer is valid for existing location only. I woke up with a rainstorm in my living room after a pipe burst upstairs. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. We also have a Tucson site. ******* said that is not what she sees on the invoice. Plumbing. There is no cleaning staff. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. I think a lot of people stick around because we make such good money. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! I had purchased a new faucet online myself. Insulating my attic was over $8,000. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. This a/c broke down about the first 2 months and they came out to fix it. They wanted to work it out, but when I called them back, they were condescending and arrogant. I paid $11,000.00 for the heater and a/c. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Verify your email to use filters. Parker & Sons offered a rebate through the ********** program. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! The original invoice was modified by making changes, i.e. their response to me was they signed before doing the repair. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Contact us today! Stay away you been warned. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. My electric bill was outrageous. I also had the electrician replace an outdoor fan. We are glad to have been there for you when you needed us most! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Find out how we combat fake reviews. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. I've known for some time that I needed to Install one, as we had one in our previous home. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. HIPAA Guidelines To Remember While Responding To Patient Reviews. Called Parker & Sons to get a simple kitchen faucet replaced. Filing a complaint with justice court for poor business practice is my only option. Do you clean the ductwork? Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! Dont know his name, but u have Gem with him, working for ur company. ******************** Tucson has processed a refund as requested and send it via US Mail. Finally I had to pay $700 for two capacitors. I say it because the mold did not return. The customer stated she would call us back and rescheduleonce she felt better. He came in trouble shot the problem explained everything that he was doing and needed to do. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. I think a lot of people stick around because we make such good money. They were able to come out SAME DAY and get our AC back up and running. We used Parker several times and were happy. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. 2.4 miles away from Parker & Sons. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. During the week we also done get assigned breaks. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. . We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Parker & Sons looks forward to working with you again! Parts were AT MAX $750 likely $500. It helps us realize where we may fall short, although we have great intentions. See details. Is this even legal? Parker & Sons is amazing. I woke up with a rainstorm in my living room after a pipe burst upstairs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Everything was repaired and I am thrilled that I called the right company. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. You are in Phoenix. Verify your email to use filters. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. Their technician Josh is the absolute best!! The ** unit has never worked to cool house since the installment. Customer service contacts and company information. The department is basically understaffed. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. This is the reason I switched from my previous company! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. to our friends and family be done by Jesus. *****, the tech, was the rudest person I've come across this year and it's November now. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. 12/16/2022. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Having problems? 21 complaints closed in the last 12 months. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. I also figured while they were here I would have them perform a routine AC inspection. They started digging and then things just went downhill from there. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance.
