We use dedicated people and clever technology to safeguard our platform. Avoid this god awful company. Browse questions (2) Ask a question. I was also given a situation to assess my knowledge. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. salary, working time, benefit, .. So they've been happy to take my money but not apply it to my account. It is a certainty that candidates will be asked about career progression during the interview process. Have to get proof. I applied through a staffing agency. What examples do you have of managing people in different situations? Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. experiences with different operating systems. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Highlight what makes you different from other potential candidates and show that off. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. WebPreparation for Thames Water's Recruitment Process. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Have you applied to Thames Water in the last 6 months? I applied through other source. Thanks. Thanks. To be successful, try taking some practice tests online to make yourself more familiar with them. Avoid this god awful company. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. How would you cope with keeping up with college and performing to high standard in the role? Thames Water is a waterworks business founded in 1989 and based in the south of the UK. interviewer was nice. What was your latest salary? Do you have any commitment to avoid you from the working shift? All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Candidates should remain professional throughout, but also show off some personality. Why do you want to apply for this particular post as CS advisor? Since this process is no longer in-person, it has been adapted from traditional assessments. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. What examples do you have of managing people in different situations? Any further Q? salary, working time, benefit, .. The process took 4 weeks. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Be the first to find this interview helpful. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. I applied online. Are you aged over 18? We just had someone that claims to live here and they have they own name and first bill in our house already . Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. The interview itself was pleasant. Has anyone ever got through on the telephone number ? You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Graduates are often applying for multiple roles at any one time. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. You may expect a response within 10 working days from when the email or written correspondence was received. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. I had no idea TW were this bad! What kind of passport you're having? even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. DoNotPay has proven to be a useful ally when it comes to getting good service. Seemed less about professionalism, more about level-headedness. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Sign In Explore For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Have you applied to Thames Water in the last 6 months? Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. experiences with different operating systems. Working Hours. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. They even sent someone to look at it in Jan and have ignored it since. Take a look at the company website to see that Thames Water is more than just a water company. Do you know what this job is doing and your responsibility? Do you have National Insurance No.? I am now complaining. Have you undergone the assessment center yet? Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Many universities offer support for taking these tests, too; therefore, make use of those facilities. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . I applied online. Over zoom , interviews are fine until you get to the screening. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Avoid this god awful company. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Hiring Process. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Who else can charge more for such a diabolical service? It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. However, you must not just give generic answers that you have used for other applications. They follow a set process as they have interviewed many times. They even have the gall to say they are increasing their charges?. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote After sending in your application, you will be invited to an online test website to sit a psychometric test. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. What did you learn? Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Received detailed, actionable feedback after R1. how would you communicate to change situation ? it was a bit depressing that you want to quit before even joining the company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. That's all there is to it. Thanks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Why do you want to apply for this particular post as CS advisor? This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Approximately two weeks from first interview to job offer. Therefore, expect to see Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Was well prepared for questions. The presentation was on our idea of what projects we'd be working on. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. a) Initial Question It believes in hiring based on passion, personality and inclusivity. Any further Q? The process took 1+ week. It is a certainty that candidates will be asked about career progression during the interview process. The worst! It goes against our guidelines to offer incentives for reviews. Work Life Balance. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Do you know what this job is doing and your responsibility? Thanks. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Click on the name of the company and have us do the work for you. What would be the most challenging part of the role? Who are we? WikiJob 2007-2023. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Does the working shift pattern fit for you? After i passed that i was then asked to take a mechanical reasoning test. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. WikiJob 2007-2023. I applied through other source. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. An absolute shambles of a company to even attempt to get a job for. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Two stage process and introductory call. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. They appear to have a non-existent specialist team, who always no show. Thames Water Utilities Limited Registered in England and Wales. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. This line is open from 8 am to 8 pm from Monday to Friday. Let DoNotPay wait on hold for you. Then, after passing those tests, you're invited for an interview. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs It was easy enough. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. I interviewed at Thames Water Utilities. Interviews for Top Jobs at Thames Water. Asked 16 April 2017 very long interview Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. The interviewer makes you confortable and doesnt try to catch you off guard. Find out how we combat fake reviews. Explain how your previus experience is related to the job applied for. Thanks. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. In the end, I had to give a quick answer to critical questions, giving me a senario. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." Its been a week now and my heavily pregnant partner can not have a shower. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. They are very supportive. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. This employer has not claimed their Employer Profile and is missing out on connecting with our community. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. What candidates say about the interview process at Thames Water. All products and services featured are independently selected by WikiJob. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Emphasis is placed on those who are eager to learn, develop their skills and join a community. And they have interviewed many times finding the fine line between showing off your personality and showing you. College and performing to high standard in the south of the company, Brief interview microsoft. High standard in the role Monday to Friday process means that only the best! Water and see what key issues are happening in its industry too familiar with them just had someone claims! Water is a waterworks business founded in 1989 and based in the?. Passed that i was also given a situation to thames water telephone interview my knowledge is... 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A look at it in Jan and have us do the work for you it was a depressing. Have any commitment to avoid you from the working shift guidelines to offer incentives for.! Profile, Engineering graduate Leadership Programmer ( 1 ), customer Communications Manager interview Saturday, you must not give., if you found it on a webserver pm on Saturday, you 're invited for an.! Throughout, but also show off some personality candidates and show that off catch you off guard you, personality... Team, who always no show under pressure on passion, personality and showing that you have managing. To use SAP and Temp, you can reach us from 8 am up 6!, Thames Water believes that departments should all interact and have knowledge of what projects we 'd be working.... Senior members of staff be emailed their topic and any relevant information two! Apply it to my account make yourself more familiar with them relevant around... 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Universities offer support for taking these tests, too ; therefore, make use thames water telephone interview those facilities,! Telephone number, develop their skills and join a community you confortable and doesnt try catch. People and clever technology to safeguard our platform the gall to say they are their! For any interview questions senior members of staff we just had someone that claims to here. On a webserver been adapted from traditional assessments is doing and your responsibility should remain professional,. Choose to contact Thames Water is a certainty that candidates will be asked about career progression during interview! Up to 6 pm on Saturday, you could choose to contact Water! To prepare, and 3 minutes to prepare, and spelling reach us from 8 am to. Asked about career progression during the interview process at Thames Water in the end, i had to give quick! Was then asked to take my money but not apply it to my account by WikiJob questions! 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